7p774 Privacy Policy

7p774 is committed to protecting the privacy and security of all players who use our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. We handle your data with care and apply appropriate technical and organisational measures to keep it secure.

This policy applies to all users of 7p774, including registered account holders and visitors who browse the platform without registering. It covers data collected through the 7p774 website, mobile-optimised platform, and any communications between you and 7p774 support staff.

Privacy at a Glance

1. Information We Collect

When you register and use 7p774, we collect the following categories of personal data. We collect only the information that is necessary for the purposes described in this policy:

• Registration data: Your full name, date of birth, email address, mobile number, and preferred username provided when you create your account.
• Identity verification documents: Copies of government-issued identification (such as National ID or passport) submitted during KYC verification. These are held securely and used exclusively for compliance purposes.
• Financial data: Records of deposits, withdrawals, and transaction history on your account, including the payment methods used (bKash, Nagad, Rocket, Upay). We do not store full payment account credentials.
• Gameplay and betting records: A complete record of your gaming activity on the platform, including games played, bets placed, outcomes, bonus usage, and session durations.
• Technical and device data: Your IP address, device type, operating system, browser version, and approximate geographic location derived from your IP. This data helps us detect fraud and ensure platform security.
• Communications data: Records of messages sent between you and 7p774 support, including live chat transcripts, emails, and any attachments you submit in connection with a support request or complaint.

We may also collect aggregated, anonymised data about platform usage patterns that cannot be traced back to any individual player. This anonymised data may be used for internal analytics to improve the platform experience for all users.

2. How We Use Your Information

7p774 uses the personal data we collect for the following purposes. We do not process your data for any purpose that is incompatible with the reasons for which it was collected:

• Account management: To create and maintain your 7p774 account, verify your identity, process your deposits and withdrawals, and communicate important account-related information to you.
• Regulatory compliance: To meet anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other legal and regulatory obligations applicable to the operation of an online gaming platform in Bangladesh.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, and other activities that may be harmful to 7p774 or its players.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion periods you have requested.
• Customer support: To respond to your queries, process your complaints, and improve the quality of our support services based on the interactions we have with you.
• Marketing communications (optional): To send you information about promotions, bonuses, and new games on 7p774, where you have given consent to receive such communications. You may withdraw consent at any time.

3. Legal Basis for Processing

7p774 processes personal data only where a lawful basis exists for doing so. The primary legal bases on which we rely are:

• Contractual necessity: Processing that is necessary to perform our obligations under the contract formed when you accept these terms and register an account — including account creation, payment processing, and game provision.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including AML obligations, KYC verification, and the mandatory reporting of suspicious transactions.
• Legitimate interests: Processing for the purposes of fraud prevention, platform security, internal analytics, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where you have clearly opted in to receive such communications. Where consent is the basis for processing, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing Your Information

7p774 does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We may share your data in limited, specific circumstances as follows:

• Payment processors: We share the minimum data necessary with payment service providers (bKash, Nagad, Rocket, Upay) to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Game studios and technology providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) that supply games on the 7p774 platform may receive limited gameplay data necessary to operate their games and detect cheating.
• Regulatory and law enforcement authorities: We may disclose personal data to relevant government authorities or law enforcement agencies where required to do so by applicable law, court order, or in connection with an investigation into fraud or financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7p774's business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

5. Cookies and Tracking Technologies

7p774 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse platform usage. The following types of cookies are used:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences — such as your chosen language, display settings, and responsible gaming tool configurations — so you do not need to reset them on every visit.
• Analytics cookies: These help us understand how players use 7p774 — which pages are visited most often, where users drop off, and how the platform performs on different devices. Data collected is anonymised where possible.
• Security and fraud detection cookies: These help us identify suspicious activity, detect bots, and protect the platform from abuse. They may record patterns of activity on your account to flag anomalies for review.

Most browsers allow you to control cookie settings through their privacy or settings menus. Disabling strictly necessary cookies may prevent the 7p774 platform from functioning correctly. For other cookie types, you may opt out through your browser settings without affecting your ability to use the core features of 7p774.

6. Data Retention

7p774 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account's active status and for a minimum of 5 years following account closure, to satisfy AML and regulatory record-keeping requirements.
• KYC and identity documents: Retained for the period required by applicable AML regulations, typically 5 years from the date the business relationship ends or the date of the transaction to which they relate, whichever is later.
• Support communications: Retained for up to 3 years from the date of the last interaction, to allow us to reference prior communications in the event of repeat queries or escalated complaints.

7. Data Security

7p774 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls restricting data access to authorised personnel only, secure data storage with encryption at rest, regular security reviews and vulnerability assessments, and staff training on data protection obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7p774 will notify affected users without undue delay and will take prompt remedial action to contain and address the breach.

8. Your Data Protection Rights

As a user of 7p774, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days:

• Right of access: You may request a copy of the personal data 7p774 holds about you, together with information about how it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: In certain circumstances, you may request that we delete personal data we hold about you. This right is subject to our legal obligations to retain data for compliance purposes.
• Right to restrict processing: You may request that we limit the way we use your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on 7p774's legitimate interests. You may also object to the use of your data for direct marketing purposes at any time.

Please note that some rights are subject to conditions and exceptions under applicable law. Where we are unable to fulfil a request — for example because doing so would conflict with a legal obligation — we will explain the reason in our response.

9. Payments and Financial Data

All financial transactions on 7p774 are processed in Bangladeshi Taka (BDT) via our approved payment partners: bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, the relevant transaction data is shared with the applicable payment provider solely to process that transaction. 7p774 does not store your full mobile banking PIN, bKash/Nagad/Rocket/Upay account password, or any equivalent full payment credential on our servers.

Transaction records — including deposit amounts, withdrawal requests, and account balance history — are retained as part of your account data and are accessible through your account transaction history. These records are also maintained for compliance with applicable financial regulations and AML requirements.

10. Children's Privacy

7p774 is strictly an adult platform. Registration is open only to persons aged 21 years or older. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the KYC process, and accounts found to be held by persons under the minimum age will be immediately closed and any balance forfeited in accordance with our Terms & Conditions.

11. Changes to This Privacy Policy

7p774 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered users via the platform's notification system or by email to the address registered on your account. The updated policy will be published on this page with a revised Last Updated date.

Your continued use of 7p774 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and may request account closure by contacting 7p774 support.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7p774 handles your personal data, please contact our support team. We take all privacy-related enquiries seriously and aim to provide a substantive response within 30 days of receipt.

Email: [email protected] — plain text only, not a clickable link. Please include your registered username and a description of your privacy request so we can handle it as efficiently as possible.